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Direct AV or IT support should be shaped around your business, not forced into a fixed package
Freaque Systems can also provide direct support discussions for businesses that need more hands-on technical assistance. This path is consultative and tailored, not a one-size-fits-all public support plan.
A support conversation based on your systems, sites, and requirements
Some businesses need more than a software portal alone. Where appropriate, Freaque Systems can discuss direct AV or IT support arrangements that reflect your actual operating conditions rather than forcing you into fixed public tiers.
AV and systems troubleshooting
Discuss direct support for commercial AV systems, site issues, operational faults, and technical troubleshooting where a more hands-on approach is required.
Remote support and investigation
Where appropriate, support can include remote diagnosis, guided troubleshooting, workflow review, and practical technical assistance shaped around your environment.
Tailored support arrangements
Support arrangements can be discussed around your sites, systems, security requirements, availability expectations, escalation paths, and internal processes.
Businesses that need a more consultative support path
This is intended for customers who want to discuss direct technical support in a practical way, based on the realities of their sites, policies, systems, and operational expectations.
- • Businesses with commercial AV or IT environments
- • Sites that need a more direct technical support path
- • Teams that want support shaped around existing systems and policies
- • Customers that may also benefit from the support portal as part of the workflow
- • Your business type and operating environment
- • The systems, platforms, and equipment involved
- • Remote access, security, and network policy constraints
- • Expected support response style and coverage
- • How the support portal should fit into your workflow
Send the basics now so the discussion starts with useful context
Share the site, system, and support details that matter most. This creates a cleaner enquiry path than forcing a generic public pricing tier onto every customer.
Use the portal as the front-end workflow and shape higher-touch support separately
Many businesses will want the portal as the core support workflow while also discussing direct technical support where it makes sense operationally.
Designed to look polished publicly while keeping the serious controls protected.
The public sales pages explain the product clearly. The actual tenant creation, business admin flow, and support operations stay behind the existing protected app structure.
Tenant-separated workflow
Each business works through its own branded portal path, keeping customer intake and admin views clearly separated.
Secure magic-link access
Authorised users sign in by email link, so businesses do not need another shared support password floating around.
QR-ready customer entry
Give customers, staff, or site users a simple scan point that opens the right support request page.
Start with the portal, then discuss any extra setup or support you need.
Freaque Systems can help businesses move from scattered support requests to a branded, QR-ready support workflow that looks clean to customers and stays practical for admins.
“A branded support portal your customers can access by QR code.”