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From QR scan to ticket update, the portal gives support a professional front door
This is the sales walkthrough for businesses considering the portal: what the customer sees, what the support team manages, and how Freaque Systems can help set it up cleanly.
1. A customer or site user opens the branded portal
They can arrive from a direct link or by scanning a QR code placed at a desk, rack, room, or work area.
2. The ticket captures the useful details first time
Business, contact, site, subject, description, and verified site controls help reduce back-and-forth before anyone can start work.
3. Admins see the queue and manage progress
The support team can review tickets, update statuses, add notes, and keep the business workflow organised.
4. Customers receive clean branded updates
External ticket updates can be sent as customer-friendly email notifications without exposing internal notes.
Raise a support request
QR-friendly intake with business branding, site location, customer details, and a clear issue description.
Scan at reception, rack room, or site desk
Support dashboard
Tickets, site details, notes, and status changes in one branded workspace.
A clean setup path without exposing owner tools
Capture the business, contact, and rollout request.
Apply tenant-facing branding so customers see the right business identity.
Generate an easy scan path for support intake at the right site.
Invite the authorised business admin with secure magic-link access.
The same structured intake approach suits meeting spaces, signage, LED walls, racks, and other customer-visible AV systems where clear reporting matters.
Built around tenant separation and controlled onboarding
The product is positioned as a managed support portal: businesses get their own branded workflow while protected owner tooling controls provisioning and platform-level operations.
Your support ticket has been updated
Hi Barry, your projector ticket is now In progress. A technician has added an external note so the customer sees only the useful update.
Start with the portal, then discuss any extra setup or support you need.
Freaque Systems can help businesses move from scattered support requests to a branded, QR-ready support workflow that looks clean to customers and stays practical for admins.
“A branded support portal your customers can access by QR code.”